I am not a new but old and still happy customer ;-) (think my first license is from 2011).
Checked my license portal regularly since and no new licenses have arrived nor any mails since i did my payment from the invoice i recieved from sales last week. I did send sales a few emails back with paypal proof of purchase and some extra details.
Basically while waiting for my new license (that did not come) i checked my portal and found i still had an old unused key there from defunct old macbook, which i deleted and freed up one license that i have since activated on the target machine. So in my follow up mals i described that and requested if possible a refund/cancellation of last order.
Is there anyone else i need o contact as want to avoid sending more mails left and right confusing the matter.
Having the same problem. Payed with PayPal and got no Product Key and there is nowhere to download the software...
I have followed the steps in the email I received after payment and have ended up in a endless frustrating loop!